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Testimonials
We realize that continuing to do business as usual was
not going to continue to pay all the bills. We had become focused on how many vehicles we could get through our shop, not
realizing how much money we were letting slip out the door without being noticed. You not only noticed problems with our operation
but you brought solutions that you implemented very successfully. We saw differences within hours. Not only are our advisors
happy with what has been done, but also, our customers and our technicians are thrilled... Looking back on it, the only thing I am disappointed with
is that I did not do this earlier. Thanks again. Glenn Hale of Fixed Op Solutions has been consulting/training with our front line
service staff in four of our stores this year.
With declining warranty sales in service, we saw the need to look at our operations
for opportunities in customer pay sales.
Glenn has identified several areas in our stores to increase customer pay sales.
If you are looking to increase the hours per R.O. in your store, I would recommend
you consider Fixed Op Solutions.
Derrick Hefferton, General Manager
Hickman Motors Limited |
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