Service Selling Skills – Maximizing Sales Productivity
During this course, the service advisor will learn how to effectively sell service
while maximizing customer satisfaction.
Coaching
This course is ideal for ‘beginner’ managers and focuses on the coach
and mentor aspect of service management. We will focus our attentions on how we can help out team to perform better.
5 Step Customer Service Process
Ideally for the junior service advisor, we will teach how to ensure that customers
are handled effectively through out the entire service visit
Improving Customer Satisfaction
This course will help the employee identify what your customers expect from the
service experience at your store. We will also help develop plans to meet and exceed your customers expectation.
Time Management
We will help your staff get ready to take action to improve their job satisfaction.
This course is designed for dealership employees who want to improve on their present time management skills and strategies.
Performance Management
We will provide you with an understanding of major elements included in performance
management system, allowing you to identify areas of opportunity for your store. We will help prepare you with the tools and
a process that can be followed to implement regular performance reviews or employee development plans.
We will also help create employee job descriptions and apply a systematic hiring
process to get the right people for your department. You will also learn how to systematically assess employee performance
and to coach and counsel employees to manage their performance.
Value of Regular Scheduled Maintenance
This course will help improve the ability of dealership personnel to identify their
customers maintenance requirements, communicate the value of regular scheduled maintenance with their customers and inform
their customers of the benefits of having scheduled maintenance and light repairs performed at your dealership.
Effective Communication
This course will provide participants with the knowledge and skills needed to communicate
effectively with customers.
